Return and Refund Policy

Coast to Country Hearing Solutions - Returns and Refund Policy

Our Commitment

At Coast to Country Hearing Solutions, we are committed to ensuring the highest quality of service and satisfaction for our clients. We want you to have confidence in your purchase, and we adhere to the highest standards for all hearing aid products and services we provide.

Faulty or Defective Products

If a product purchased from us is found to be faulty or defective, we will honour the manufacturer's warranty. This means that we will work with you to either repair or replace the item at no additional cost to you. To initiate a warranty claim, please contact our team and provide the original purchase receipt along with a description of the fault. Once received, we will assess the product and, where a defect is confirmed, arrange for the necessary remedy.

Repair  or Replacement: If the product cannot be  repaired or replaced within a reasonable timeframe, and if the product is  no longer available, we will provide a refund in line with your statutory  rights.

Exclusions:     Damage caused by misuse, neglect, or wear and tear is not covered under      this policy. All assessments will be carried out by a qualified technician  to confirm the nature of the issue.

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned or refunded unless they are found to be faulty:

* Custom-made  or special-order items.

* Opened  earwax removal kits or tools.

* Used  hearing aid accessories such as domes, ear tips, and earmolds.

* Consumables   like batteries and chargers.

Process for Returning Faulty Items

* Contact  Us: Notify us of the issue of the fault. Please  provide details of the issue. 

* Faulty  Product Reference (FPR): Once the issue  is confirmed, our team will provide you a Faulty Product Reference (FPC).   Include this number along with your return package.

* Assessment:   Upon receiving the product, we will assess it to confirm the reported  issue.

* Resolution:  If a fault is found, we will either repair, replace, or refund the product      in line with the manufacturer’s warranty and your statutory rights.

Process for Returning Hearing Aids and incorrectly ordered items

Can I Return an Item?

If you are not completely satisfied with your purchase, you may be eligible to return it within 30 days from the date of purchase for an exchange or refund. Return postage costs will be covered by us only if the return is due to an error on our part (e.g., incorrect item or a defective product).

Return Approval Code (RAC):If you wish to return your product please contact our office.  Our team will provide you with a Return Approval Code (RAC). Include this number along with your return package.

Return the Product:Send the product back to us with the original packaging and all included accessories.

If an item was ordered incorrectly, such as the wrong size for batteries or domes, we are happy to exchange it for the correct item, provided that the original packaging is unopened and undamaged. In this case, you will need to cover the cost of return postage.

Please reach out to our customer service team to initiate a return or exchange:

Phone:     07 4723 6610

Email:     reception@coasttocountryhearing.com.au

Address:     75 Thuringowa Drive, KIRWAN, QLD 4817

Our goal is to ensure you are satisfied with your purchase and receive the correct products that meet your hearing needs

Warranty Claims

All products sold are covered under the standard manufacturer's warranty unless otherwise stated. All our hearing devices come with a standard 3-year warranty. Warranty periods may be longer depending on the brand and product type chosen. Contact us for more information on specific product warranties.

Conditions for Returning a Product

* The product must be in its original condition and packaging.

* All   accessories, manuals, and any free items included with the purchase must      be returned.

* A  copy of the original receipt or proof of purchase must be provided.

* Please note that any product showing signs of damage, tampering, or misuse will not be eligible for a return under this policy.

Contact Us for Assistance

If you have any questions or need assistance with your return, please reach out to our customer service team:

Phone:     07 4723 6610

Email:     reception@coasttocountryhearing.com.au

Address:     75 Thuringowa Drive, KIRWAN, QLD 4817

We are here to ensure that any issues are resolved promptly and that you receive the support you need.

Statutory Rights

This policy is in addition to your statutory rights under Australian Consumer Law. For more details, please visit the Australian Competition & Consumer Commission (ACCC) website.